Network & Customer Assurance (NCA)

Integrated assurance platform for proactive network and customer experience management

NCA is an integrated assurance platform that bridges the gap between network operations and customer experience. By correlating network performance data with subscriber impact metrics, NCA empowers operators to move from reactive troubleshooting to proactive service assurance — reducing churn, improving satisfaction, and optimizing network investments.

Key Features

Correlation Engine

Advanced correlation of network alarms, performance data, and customer experience metrics for rapid root cause analysis.

Proactive Fault Detection

AI-powered anomaly detection identifies potential service issues before they impact subscribers.

Customer Impact Analysis

Real-time mapping of network faults to affected subscribers, enabling prioritized issue resolution.

Automated Root Cause Analysis

Machine learning algorithms automatically determine the root cause of complex, multi-layered network issues.

SLA Monitoring

Continuous SLA compliance tracking with automated alerts and comprehensive reporting dashboards.

Multi-Domain Visibility

Unified view across fixed, mobile, and converged network domains for holistic service assurance.

Benefits

Reduce mean time to repair (MTTR) by up to 60%
Decrease customer churn through proactive issue resolution
Improve first-call resolution rates with customer impact visibility
Enable data-driven network investment decisions

Discover NCA

See how NCA can transform your network assurance and reduce subscriber churn.